1. What does Pending Cashback mean?
Pending Cashback means we have tracked your transaction at a retailer via Mastercard Shop Perks & it has been acknowledged by retailer as well. However, since this is still within the Return or Cancellation period you cannot transfer or redeem this Cashback yet.
For example: If you make a purchase from Myntra.com through Mastercard Shop Perks you can login to your account and check the Cashback within 24 to 72 hours from the transaction time. Alternatively, you will also receive an acknowledgment SMS/Email within 24 to 72 hours acknowledging that you have received a Pending Cashback.
Now, once the cancellation/return period is over, Myntra.com will confirm Cashback and pay us from their end. Once we get this confirmation your Cashback will go from Pending to Confirmed status. However, if you cancel your order, the Cashback is Cancelled as well.
2. What does Confirmed Cashback mean?
Confirmed Cashback is what has been approved as a valid purchase from retailers. Once you have Confirmed Cashback available, you can transfer it to your Bank Account via NEFT.
3. What does Requested Cashback mean?
Once you request for payment of your Cashback via a bank transfer or as a Gift Card the status of your Cashback changes to Requested. You will receive an email with details about your requested Cashback.
4. What does Paid Cashback mean?
Once you request for payment of your Cashback via a bank transfer the status of your Cashback changes to Requested. You will receive an SMS/email with details about your requested Cashback.
5. What does Cancelled Cashback mean?
In certain cases like cancellation of order or in case the retailer declares your transaction as invalid, the status of your Cashback changes to cancelled. This means we have not been paid by the retailer and therefore will not be able to pay you any cashback.
