What is Mastercard Shop Perks?
Mastercard Shop Perks is a third party platform created for display of a wide range of cashback offers across 100+ ecommerce sites across travel, entertainment, electronics, fashion, health, beauty and much more. These offers can be availed when you use your Mastercard Debit, credit, prepaid cards for purchase.
Do I have to register on Mastercard Shop Perks?
Yes. You can register on Mastercard Shop Perks by providing just your email ID and mobile number. By creating your own Shop Perks account, you will be able to track your cashback and also look at past cashback history.
How do I shop at Mastercard Shop Perks?
Logon to the Mastercard Shop Perks platform through your Bank web/ app. Search for the merchant you want and the cashback deal you like. Once you have selected your deal of choice, click on the ‘Activate Cashback’ button which will divert you to the merchant’s website. Once the order is placed, your cashback will get automatically tracked. The Cashback is added to your Account in Pending status within 72 hours. After the return period ends, Cashback status will automatically change to Confirmed.
How much cashback can I earn on Mastercard Shop Perks?
On the Mastercard Shop Perks platform you can earn cashback across 100+ leading e-commerce merchants. The cashback may range from 5- 20% across merchants and purchase categories. The cashback rates are subject to change from time to time.
For Illustrative purposes : A customer with an average annual spend of over INR 1.55 Lac across participating merchants and eligible categories on Mastercard Shop Perks can earn over INR 10K cashback annually .
Queries on Cashback
1. What does Pending Cashback mean?
Pending Cashback means we have tracked your transaction at a merchant via Mastercard Shop Perks & it has been acknowledged by merchant as well. However, since this is still within the Return or Cancellation period you cannot transfer or redeem this Cashback yet.
For example: If you make a purchase from Myntra.com through Mastercard Shop Perks you can login to your account and check the Cashback within 24 to 72 hours from the transaction time. Alternatively, you will also receive an acknowledgment SMS/Email within 24 to 72 hours acknowledging that you have received a Pending Cashback.
Now, once the cancellation/return period is over, Myntra.com will confirm Cashback and pay us from their end. Once we get this confirmation your Cashback will go from Pending to Confirmed status. However, if you cancel your order, the Cashback is Cancelled as well.
2. What does Confirmed Cashback mean?
Confirmed Cashback is what has been approved as a valid purchase from merchants. Once you have Confirmed Cashback available, you can transfer it to your Bank Account via NEFT.
3. What does Requested Cashback mean?
Once you request for payment of your Cashback via a bank transfer the status of your Cashback changes to Requested. You will receive an SMS/email with details about your requested Cashback.
4. What does Paid Cashback mean?
Once your Requested Cashback is sent to your Bank the status of your Cashback changes to Paid.
5. What does Cancelled Cashback mean?
In certain cases like cancellation of order or in case the merchant declares your transaction as invalid, the status of your Cashback changes to Cancelled. This means that the transaction was not eligible for the cashback and therefore no cashback is paid.
Missing Cashback
1. I made a purchase but have not received any Cashback email for it. What can I do?
It can take between 24 hours to 72 hours for merchants to track sales. However, if you made a purchase over 3 days ago but haven’t received an SMS/email acknowledging the purchase from us, please submit a Missing Cashback ticket from your “Manage Cashback” section within 10 days from the date of transaction. No Missing Cashback Claims will be accepted after 10 days.
2. What information do I need to submit for a Missing Cashback ticket?
In order to submit a Missing Cashback ticket, you need: merchant name, date, transaction amount, order or transaction reference/ID, and any other details that would help the merchant to track your transaction.
3. How long does it take to resolve Cashback enquiries?
Cashback enquiries can take anywhere between 3 days to 40 days based on the merchant. We try our level best to resolve your missing Cashback query as soon as possible.
4. What happens if my Missing Cashback query is denied?
The merchant holds the sole discretion of determining the validity of your Missing Cashback query. While our team will do their best to resolve your Cashback query, in some cases your Cashback may be declined. Please help us get your transaction approved from the merchant by providing all relevant proofs of purchase. Unfortunately, once a merchant has made the decision, it is final and binding. Sometimes cashback can be denied by a merchant if the item was already available in the cart and hence please ensure that you add products in your shopping cart only after you click out of Shop Perks.
Payment of Cashback
1. What is your payment policy? Do I get cashback instantly? Are there any restrictions or charges?
While the cashback gets tracked within 72 hours it gets confirmed only after the merchant confirms the same. Cashback gets confirmed within 75-90 days from date of transaction provided the product was eligible for a cashback and/or has not been returned.
Only Confirmed Cashback can be paid. Pending Cashback cannot be paid till its status has been updated as ‘Confirmed’ by the merchants.
When you have earned any Confirmed Cashback, you can transfer the same to your Bank Account via NEFT for free.
2. How long does it take to receive Cashback via NEFT?
NEFT Payments are usually processed as soon as you request for payment. The payment should reach your bank account within 2 Business Days.
Who do I Contact for any queries?
For any query, clarification or complaint you can write us by clicking on the “Contact Us” tab on the website. Alternately you can also reach out to us at care@shopperks.in for Consumer cards and support@shopperks.in for commercial cards.
